Self-regulatory Resources in Clients of an Online Psychological Support Service

The article discusses self-regulatory resources that can be used when working with clients of a psychological support service. The present study sought to examine the characteristics of self-regulatory resources in clients of an online psychological support service (Tomsk State University). The sample was collected using online measures from the clients who at that moment were solving their problems or had already solved them. To analyze self-regulatory resources we diagnosed the style of self-regulation, coping behavior, tolerance for uncertainty, basic assumptions of an individual and studied text messages from the clients. The correlation and cluster analysis revealed numerous correlations of self- regulation and other resources. It allowed us to identify groups of clients with dominant typological relationships between the self-regulatory features, strategies for coping with stress, ambiguity tolerance, and primary assumptions. We discussed the results, taking into account the current level of self-regulatory activity and personal resources.

1. Anisimov V. N., Ergashev O. N., Finagentov A. V., Khavinson V. Kh. Integral assessment of the biopsychosocial status of older citizens and implementation of the systemic support components. Advances in gerontology, 2021, 34(4): 499–506. (In Russ.) https://doi.org/10.34922/AE.2021.34.4.001

2. Dores A. R., Geraldo А., Carvalho I., Barbosa F. The use of new digital information and communication technologies in psychological counseling during the COVID-19 pandemic. International Journal of Environmental Research and Public Health, 2020, 17(20). https://doi.org/10.3390/ijerph17207663

3. Ekimova V. I., Rozenova M. I., Litvinova A. V., Koteneva A. V. The fear traumatization: psychological consequences of Covid-19 pandemic. Sovremennaya zarubezhnaya psikhologiya, 2021, 10(1): 27–38. (In Russ.) https://doi.org/10.17759/jmfp.2021100103

4. Frąckowiak-Sochańska M. Mental health in the pandemic times. Society Register, 2020, 4(3): 67–78. https://doi.org/10.14746/sr.2020.4.3.03

5. Gan Y., Fu Q. Risk perception and coping response to COVID-19 mediated by positive and negative emotions: A study on Chinese college students. PloS ONE, 2022, 17(1). https://doi.org/10.1371/journal.pone.0262161

6. Gavrilieva Z. N. Tolerance to uncertainty in psychological science. Vestnik sovremennykh issledovaniy, 2019, (1.11): 34–36. (In Russ.) https://elibrary.ru/ywubqt

7. Gordeeva T. O., Osin E. N., Rasskazova E. I., Sychev O. A., Shevyakhova V. Yu. Diagnostics of coping strategies: adaptation of the COPE questionnaire. Psychology of stress and coping behavior in modern Russian society: Proc.II Intern. Sci.-Prac. Conf., Kostroma, 23–25 Sep 2010. Kostroma: Kostroma SU, 2010, vol. 2, 195–197. (In Russ.) https://elibrary.ru/uvpzzn

8. Khrisankhova E. A. Digitalization and its impact on changing the process of psychological counseling. Problems of the theory and practice of modern psychology: Proc. XX All-Russian Sci.-Prac. Conf. with Intern. Participation, Irkutsk, 23–24 Apr 2021. Irkutsk: ISU, 2021a, 308–313. (In Russ.) https://elibrary.ru/wilmxs

9. Khrisankhova E. A. Implementation of digital innovations in psychological counseling: problems and prospects. Introduction of the results of innovative developments: problems and prospects: Proc. Intern. Sci.-Prac. Conf., Chelyabinsk, 12 Jan 2021. Ufa: OMEGA SAINS, 2021b, pt. 2, 270–275. (In Russ.) https://elibrary.ru/ctplbi

10. Kondratyuk N. G., Morosanova V. I. Self-regulation's reliability as resource of personal psychological safety under stressful conditions and uncertainty. Psychology of self-regulation in the context of urgent problems of education: Proc. Conf., Moscow, 27–28 Apr 2021. Moscow: PI RAE, 2021, 156–161. (In Russ.) https://doi.org/10.24412/cl-36466-2021-1-156-161

11. Magomed-Eminov M. Sh. The problems of psychological helping and resocialization during the COVID-19 pandemic. Personality in extreme conditions and crisis situations of life: Proc. X Intern. Sci.-Prac. Conf., Vladivostok, 2–4 Jul 2021. Ulyanovsk: Zebra, 2021, 33–42. (In Russ.) https://elibrary.ru/yztdsi

12. Morosanova V. I. Individual differences of self-regulation of human voluntary activity. Vestnik Moskovskogo universiteta. Seriya 14. Psikhologiya, 2010, (1): 36–45. (In Russ.) https://elibrary.ru/mhuvvd

13. Morosanova V. I. Questionnaire "Style of self-regulation of behavior" (SMTA). Moscow: Kogito-Tsentr, 2004, 41. (In Russ.) https://elibrary.ru/qxijxp

14. Morosanova V. I., Kondratyuk N. G. V. I. Morosanova’s "Self-regulation profile Questionnaire – SRPQM 2020". Voprosy Psikhologii, 2020, (4): 155–167. (In Russ.) https://elibrary.ru/xlpkcr

15. Morosanova V. I., Leonova A. B., Kondratyuk N. G., Kachina A. N. Features of conscious self-regulation in the development of acute and chronic stress in rescuers. Actual problems of labor psychology, engineering psychology and ergonomics, eds. Zhuravlev A. L., Bodrov V. A. Moscow: IP RAS, 2009, iss. 1, 279–297. (In Russ.) https://elibrary.ru/qxzadr

16. Osin E. N. Factor structure of D. McLane's version of the scale of general uncertainty tolerance. Psikhologicheskaia diagnostika, 2010, (2): 65–86. (In Russ.) https://elibrary.ru/sufqlt

17. Pacholik-Żuromska A. Self-regulation in the time of lockdown. Frontiers in Neuroinformatics, 2021, 15. https://doi.org/10.3389/fninf.2021.567920

18. Padun M. A., Kotelnikova A. V. Modification of R. Janoff-Bulman’s procedure for personality basic beliefs study. Psikhologicheskii Zhurnal, 2008, 29(4): 98–106. (In Russ.) https://elibrary.ru/jhlatn

19. Rasskazova E. I., Gordeeva T. O., Osin E. N. Coping strategies in the structure of activity and selfregulation: psychometric properties and applications of the COPE inventory. Psychology, Journal of the Higher School of Economics, 2013, 10(1): 82–118. (In Russ.) https://elibrary.ru/qyzbyt

20. Rasskazova E. I., Leontiev D. A., Lebedeva A. A. Pandemic as a challenge to subjective well-being: anxiety and coping. Counseling Psychology and Psychotherapy, 2020, 28(2): 90–109. (In Russ.) https://doi.org/10.17759/cpp.2020280205

21. Rehman U., Shahnawaz M. G., Kashyap D., Gupta K., Kharshiing D. K., Khursheed M., Khan N. H., Uniyal R. Risk perception, social distancing, and distress during COVID-19 pandemic: Exploring the role of online counseling and perceived social support. Death Studies, 2021, 47(1): 45–55. https://doi.org/10.1080/07481187.2021.2006826

22. Shchedrinskaya O. M., Bebchuk M. A. Online counseling through the lens of professional ethics: challenges and solutions. Counseling Psychology and Psychotherapy, 2020, 28(3): 84–99. (In Russ.) https://doi.org/10.17759/cpp.2020280306

23. Vorobiova A. E., Skipor S. I. Psychologists, their clients and online counseling during the COVID-19 pandemic. Psychological problems of the individual and society in the context of an epidemiological threat: Proc. All-Russian Conf. with Intern. Participation, Moscow, 10–12 Dec 2020. Moscow: RSU named by Kosygin, 2021, 350–360. (In Russ.) https://elibrary.ru/fizhea

24. Zhedunova L. G., Posysoev N. N. Dynamics of basic personal beliefs during a pandemic coronavirus. Vestnik YarGU. Seriya Gumanitarnye nauki, 2021, 15(4): 602–609. (In Russ.) https://doi.org/10.18255/1996-5648-2021-4-602-609

25. Zinchenko Yu. P., Morosanova V. I., Kondratyuk N. G., Fomina T. G. Conscious self-regulation and self-organization of life during the COVID-19 pandemic. Psychology in Russia: State of the Art, 2020, 13(4): 168–182. https://doi.org/10.11621/pir.2020.0411